(this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. They are normally used to make sure the site remembers your preferences. Persistent cookies - these are stored in the longer term on your computer.Session cookies - these expire when you close your browser and do not remain on your computer.Take your application form, proof of identity documents and payment to your nearest Post Office®.įor your security, we will send an acknowledgement letter to your old address to confirm you have set up a redirection.Ĭookies are small text files stored by your device when you access most websites on the internet. Original credit card statement (no older than 6 months)ģ. Original mortgage statement (no older than 6 months) Recent bank, building society, or credit union statement or passbook (no older than 6 months) Bills printed from the Internet are not valid) Two different utility bills from the last 6 months (please do not bring mobile phone or a store/charge card statement. If not, you’ll need two different forms of original identification - not photocopies - for each different last name on the form, one from List A and one from List B. If everyone applying shares the same last name, we only need ID in the name of the person applying at the Post Office® branch. If you are providing bills and statements as ID they must be dated within the last six months. These must be originals, photocopies are not accepted. You’ll need two forms of proof of identity that show the address you’re moving from. Download, print, and complete the application form or pick up an application form at your local Post Office®.Ģ. See the Keeping your identify safe > Domestic abuse section to set up the Redirection via an alternative process.ġ. If your application is linked to domestic abuse do NOT apply at the Post Office. You can also apply and buy at your nearest Post Office® by following a few easy steps: Log into your Royal Mail account or register for a Royal Mail account to apply online. Laws and restrictions prevent us from redirecting certain items to addresses both within and outside of the UK. For mail redirected from a PO Box®, the maximum period is six months. We’ll contact you before your Redirection expires. Please be aware this will add at least an extra day to the journey of your mail. From there, it will be forwarded using our 1st Class Mail service to your new address or, using International Standard if you are moving to an address outside the UK. When your mail is redirected, it will be sent to the delivery office that serves your old address first. If you don’t, the mail addressed to those people won’t be redirected. Make sure you tell us the different last names you want covered by the Redirection. If possible, apply at least four weeks before you move. We need at least five working days to set up your Redirection. Note: For moves involving more than 8 people apply at the Post Office®, just pick up a form in your local Post Office® and apply in branch. To give at least 5 working days’ notice of the date you want your Redirection to start. The full address and postcode of your old and new addresses. The names and dates of birth of everyone who needs their mail redirecting. Royal Mail’s Redirection service is only provided for mail which Royal Mail delivers to your door and not that delivered by other postal service providers. These applications must be made via post or in branch at the Post Office® with appropriate authority and documentation – please see the Special Circumstances Application Form. Redirection applications on behalf of the deceased or for people for whom you have Power of Attorney cannot be submitted online. Alternatively, you can visit a Post Office® branch to pick up a form and apply in branch. If your card is registered at your new address you will need to answer some additional security questions. For moves involving more than 8 people please apply at a Post Office® or via post using the Consumer Redirection form.įor your security, to apply online your payment card must be registered at your old or new address. Unfortunately, we can only accept online applications for up to 8 people. Such sites are in no way connected to Royal Mail and we are working with the Police and other organisations to have these sites taken down. Royal Mail is aware of unauthorised and fraudulent websites which claim to offer the Royal Mail Redirection service. An official Royal Mail Redirection can only be obtained online via /redirection or in person from a Post Office, with the exception of Redirection linked to domestic abuse, which should only be obtained via Royal Mail telephone contact (see Keeping your identify safe > Domestic abuse section).
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